This policy is intended to be read with applicable Indian data-protection and information-technology law, including the Digital Personal Data Protection Act, 2023 and rules brought into force under it.
Scope and our role
This policy explains how Shivam IT Solutions Pvt. Ltd. (“SISPL”, “we”, “us” or “our”) handles personal data received through this website, email, telephone and business enquiries. It applies to website visitors, prospective clients, vendors and job applicants.
Information we may collect
We may collect information you voluntarily provide, including your name, organization, job title, phone number, email address, project details, messages and CV or employment information. Our hosting and security providers may also process basic technical records such as IP address, browser type, timestamps and requested pages.
Please do not send sensitive personal information or confidential project material unless necessary and an appropriate channel has been agreed.
How we use information
We use information to respond to enquiries, proposals, support requests and applications; evaluate requirements; maintain business communications; operate and secure the website; prevent misuse; maintain records; and comply with legal obligations.
Consent and permitted processing
Where required, we process personal data on the basis of your consent or for uses permitted by applicable law. You may withdraw consent by contacting us. Withdrawal will not affect processing already lawfully completed and may limit our ability to respond or provide requested services.
Google Maps and external services
The Contact page embeds Google Maps. When you load or use the map, Google may receive device, browser and usage information under its own terms and privacy policy. External services are governed by their own policies, and we are not responsible for their practices.
Retention and security
We retain personal data only as long as reasonably necessary for the stated purpose, business records, dispute management and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your rights and grievances
Subject to applicable Indian law, you may request information about processing, correction or updating of inaccurate data, erasure where applicable, withdrawal of consent and grievance redressal. We may verify your identity and retain information where lawfully required. Send requests with the subject “Privacy Request” to our contact email.
Children’s data
This website is intended for business and professional audiences and is not directed to children. We do not knowingly seek children’s personal data through the website.
Policy updates
We may update this policy to reflect changes in our practices, services or law. The revised version will be posted here with an updated effective date.
Contact
Email sales@shivamitsolutions.co.in or write to J-5, West Patel Nagar, New Delhi – 110008.